Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our services.

• Account Information: Name, email address, password, and role (tenant/landlord/admin).
• Profile Details: Optional information such as profile photo, biography, and contact details.
• Review Content: Ratings, comments, photos, and any information you include in a review.
• Usage Data: Log files, IP address, browser type, pages visited, and referral URLs.
• Cookies & Similar Technologies: We use cookies to recognise you and improve your experience.

2. How We Use Your Information

• Provide, operate, and maintain our platform.
• Verify reviews and maintain community trust.
• Respond to comments, questions, and provide customer support.
• Send administrative emails such as verification, password reset, and service updates.
• Analyse usage to improve functionality and develop new features.
• Prevent fraudulent activity and ensure platform security.

3. Legal Bases for Processing

If you are located in the European Economic Area, we process your personal information under the following legal bases:

• Contractual necessity – to provide the services you request.
• Legitimate interests – to improve our services and protect our users.
• Consent – for optional features such as marketing newsletters (you may withdraw consent at any time).
• Legal obligation – to comply with applicable laws.

4. How We Share Information

We never sell your personal information. We may share information with third parties in the following circumstances:

• Service Providers: Trusted vendors who help us operate the platform (e.g., cloud hosting, analytics).
• Legal Compliance: When required by law or to protect users, our rights, or public safety.
• Business Transfers: In connection with a merger, acquisition, or asset sale (we will provide notice).

5. Cookies & Tracking Technologies

Cookies help us recognise repeat visitors, personalise content, measure campaign effectiveness, and improve user experience. You can control cookies through your browser settings, but some features may not function properly without them.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Security

We use administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or method of electronic storage is completely secure.

8. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our services are not directed to children under 13. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and updating the "Last updated" date at the top.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at: